/* CRM: personas, embudo, alertas y ficha con trazabilidad */
.crm{display:flex;flex-direction:column;gap:16px}
.crm-top{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.crm-top .grow{flex:1}
.crm-seg{display:inline-flex;background:rgba(255,255,255,.06);border:1px solid var(--linea);border-radius:12px;padding:3px}
.crm-seg button{background:none;border:0;color:var(--mut);font:inherit;font-weight:700;font-size:13px;padding:7px 14px;border-radius:9px;cursor:pointer}
.crm-seg button.on{background:rgba(22,182,214,.2);color:#fff}
.crm-in,.crm-sel{background:rgba(255,255,255,.06);border:1px solid var(--linea);color:var(--tx);font:inherit;font-size:14px;padding:9px 12px;border-radius:12px}
.crm-in{min-width:200px}
.crm-in:focus,.crm-sel:focus{outline:none;border-color:var(--cyan)}
.crm-sel option{color:#111}
.crm-alertas{display:flex;flex-direction:column;gap:8px}
.crm-al{display:flex;gap:10px;align-items:center;background:var(--panel);border:1px solid var(--linea);border-left:4px solid var(--aviso);border-radius:12px;padding:10px 14px;cursor:pointer;text-align:left;color:var(--tx);font:inherit;width:100%}
.crm-al.alta{border-left-color:var(--mal)}.crm-al.baja{border-left-color:var(--cyan)}
.crm-al b{font-size:14px}.crm-al span{color:var(--mut);font-size:13px}
.crm-al:hover{background:var(--panel-2)}
.crm-tab{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(230px,1fr);gap:12px;overflow-x:auto;padding-bottom:8px;align-items:start}
.crm-col{background:rgba(255,255,255,.035);border:1px solid var(--linea);border-radius:16px;padding:10px;display:flex;flex-direction:column;gap:8px;min-height:140px}
.crm-col h4{margin:2px 4px 4px;font-size:12px;letter-spacing:.05em;text-transform:uppercase;color:var(--mut);display:flex;justify-content:space-between}
.crm-col h4 i{font-style:normal;background:rgba(255,255,255,.1);color:#fff;border-radius:99px;padding:0 8px}
.crm-p{background:var(--panel);border:1px solid var(--linea);border-radius:12px;padding:10px 12px;text-align:left;color:var(--tx);font:inherit;cursor:pointer;display:flex;flex-direction:column;gap:4px;width:100%}
.crm-p:hover{border-color:var(--cyan);background:var(--panel-2)}
.crm-p b{font-size:14px}.crm-p small{color:var(--mut);font-size:12px}
.crm-lista{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--linea);border-radius:16px;overflow:hidden}
.crm-lista th{text-align:left;font-size:11px;letter-spacing:.05em;text-transform:uppercase;color:var(--mut);padding:10px 12px;border-bottom:1px solid var(--linea)}
.crm-lista td{padding:11px 12px;border-bottom:1px solid var(--linea);font-size:14px;vertical-align:top}
.crm-lista tr[data-crm-p]{cursor:pointer}.crm-lista tr[data-crm-p]:hover td{background:var(--panel-2)}
.crm-lista td small{display:block;color:var(--mut);font-size:12px}
.crm-scroll{overflow-x:auto}
.crm-resumen{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px}
.crm-barra{display:flex;align-items:center;gap:10px;margin:7px 0;font-size:13px}
.crm-barra span{width:110px;color:var(--mut)}.crm-barra i{display:block;height:9px;border-radius:9px;background:var(--cyan)}.crm-barra b{font-size:13px}
.crm-vacio{background:var(--panel);border:1px dashed var(--linea);border-radius:16px;padding:28px;text-align:center;color:var(--mut)}
.crm-vacio b{display:block;color:var(--tx);font-size:16px;margin-bottom:6px}
.crm-nota{color:var(--mut);font-size:13px;margin:0}
.crm-vel{position:fixed;inset:0;background:rgba(5,3,20,.55);z-index:40}
.crm-ficha{position:fixed;top:0;right:0;bottom:0;width:min(520px,100%);background:var(--bg);border-left:1px solid var(--linea);z-index:41;overflow-y:auto;padding:22px 22px 40px;box-shadow:-20px 0 60px rgba(0,0,0,.4)}
.crm-ficha h2{margin:0 0 4px;font-size:22px}
.crm-x{position:absolute;top:14px;right:14px;background:rgba(255,255,255,.08);border:1px solid var(--linea);color:var(--tx);width:34px;height:34px;border-radius:10px;cursor:pointer;font-size:18px}
.crm-datos{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:16px 0}
.crm-datos div{background:var(--panel);border:1px solid var(--linea);border-radius:12px;padding:10px 12px}
.crm-datos small{display:block;color:var(--mut);font-size:11px;letter-spacing:.04em;text-transform:uppercase;margin-bottom:3px}
.crm-datos b{font-size:14px;word-break:break-word}
.crm-nba{background:linear-gradient(135deg,rgba(22,182,214,.18),rgba(59,49,145,.35));border:1px solid rgba(22,182,214,.4);border-radius:14px;padding:12px 14px;margin:12px 0}
.crm-nba small{display:block;color:#7fe3f6;font-size:11px;letter-spacing:.06em;text-transform:uppercase;font-weight:800;margin-bottom:4px}
.crm-ficha h3{margin:22px 0 10px;font-size:13px;letter-spacing:.05em;text-transform:uppercase;color:var(--mut)}
.crm-ficha label{display:block;color:var(--mut);font-size:12px;font-weight:700;margin:12px 0 5px}
.crm-ficha textarea{width:100%;min-height:80px;resize:vertical;background:rgba(255,255,255,.06);border:1px solid var(--linea);color:var(--tx);font:inherit;font-size:14px;padding:10px 12px;border-radius:12px;box-sizing:border-box}
.crm-ficha textarea:focus{outline:none;border-color:var(--cyan)}
.crm-btn{background:var(--cyan);color:#06222a;border:0;font:inherit;font-weight:800;font-size:14px;padding:10px 16px;border-radius:12px;cursor:pointer;margin-top:10px}
.crm-btn:disabled{opacity:.5;cursor:default}
.crm-linea{position:relative;margin:0;padding:0 0 0 18px;list-style:none;border-left:2px solid var(--linea)}
.crm-linea li{position:relative;padding:0 0 14px 6px;font-size:14px}
.crm-linea li::before{content:"";position:absolute;left:-25px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--cyan);border:2px solid var(--bg)}
.crm-linea li.cita::before{background:var(--aviso)}.crm-linea li.escalamiento::before{background:var(--mal)}.crm-linea li.llamada::before{background:var(--ok)}
.crm-linea small{display:block;color:var(--mut);font-size:12px}
@media (max-width:700px){.crm-datos{grid-template-columns:1fr}.crm-in{min-width:0;flex:1}.crm-lista .oc{display:none}}